Saragon is seeking a senior networking leader to own connectivity end to end — from the conduit in the street to the switch port at the rack. This role builds and runs four tightly linked domains: outside plant, inside plant, corporate IT, and back-office systems. As an early leader in the organization, you will set the network architecture standards, carrier relationships, and IT foundations the company scales on.

• Own outside plant strategy for every Saragon site — dark fiber acquisition, diverse path engineering, and carrier entry points from the property line to the meet-me room.
• Negotiate dark fiber, lit services, IRUs, and carrier agreements so every facility launches with a competitive, diverse carrier lineup.
• Lead connectivity due diligence for new sites and acquisitions, and manage OSP construction vendors through permitting, splicing, and acceptance testing.
• Define Saragon's standard inside plant design — meet-me rooms, structured cabling, and demarcation — and operate the facility network fabric with the redundancy and change discipline colocation customers expect.
• Own the cross-connect product operationally: ordering, provisioning, documentation, inventory, and billing accuracy, with clear SLAs.
• Establish interconnection strategy — peering, IX presence, and cloud on-ramps — that strengthens the connectivity story for AI inference, enterprise, and regional cloud customers.
• Build and run corporate IT for a distributed, fast-growing company: identity and access, endpoint management, collaboration tools, helpdesk, and SOC 2-aligned security fundamentals.
• Own the back-office systems portfolio — ERP, HRIS, CRM, billing, DCIM, and monitoring — from platform selection and integration through implementation and governance.
• Build the networking and IT team, partner with development and sales on each site's connectivity story, and report network availability and IT health to the executive team.

• 7+ years in network engineering or telecom infrastructure (10+ preferred), with 5+ years in a leadership role; data center, carrier, or fiber operator experience strongly preferred.
• Hands-on outside plant experience: dark fiber procurement, OSP construction management, route diversity engineering, and carrier negotiations.
• Deep inside plant knowledge: meet-me room design, structured cabling standards (BICSI or equivalent), and cross-connect operations.
• Strong corporate IT generalist background, plus proven experience selecting and implementing back-office platforms (ERP, CRM, HRIS, billing, or DCIM).
• Experience evaluating connectivity in site selection or M&A due diligence, and integrating acquired facilities or companies.
• Working knowledge of facility-scale routing and switching (BGP, VLANs, redundancy design); CCNP/CCIE or BICSI RCDD valued but not required.
• Bachelor's degree in engineering, computer science, or a related field — or equivalent practical experience — and willingness to travel regularly to sites across North America.

Saragon is seeking a senior executive to define and lead the company's product strategy and the commercial teams that carry it to market. The SVP, Product owns what Saragon sells and how it is packaged — translating the needs of enterprise, AI inference, regional cloud, and hyperscale customers into a differentiated portfolio of colocation and wholesale offerings — and builds and leads the Hyperscale Sales Overlay and Sales Engineering organizations. As a senior member of the executive team, this person will directly shape how Saragon converts its market position into repeatable, scalable revenue and enterprise value.

• Define and own Saragon's product vision and roadmap across colocation, wholesale, build-to-suit, and powered-shell offerings for 3–15 MW deployments, segmented for AI inference, enterprise, regional cloud, healthcare, and public sector.
• Establish service tiers, SLA frameworks, and standard contract constructs, and present product strategy, portfolio performance, and commercial priorities to the CEO, executive team, and Board.
• Standardize reference designs, density options (including liquid-cooling readiness), and interconnection features into productized, repeatable configurations with engineering and operations.
• Define pricing architecture with finance — $/kW models, escalators, cross-connect and remote-hands pricing — benchmarked against colocation and wholesale competitors, and drive productization of acquired facilities.
• Equip sales and marketing with positioning, battlecards, and technical collateral; serve as the senior product voice with strategic customers, brokers, and channel partners.
• Build, lead, and manage the Hyperscale Sales Overlay team — owning executive relationships with hyperscaler site selection, capacity planning, and procurement teams, and defining the hyperscale pursuit strategy through close.
• Build and lead the Sales Engineering function: pre-sales technical expertise, solution design, site tours, RFP/RFI responses, and the technical bridge between customers and engineering, construction, and operations.
• Feed hyperscaler demand signals and recurring field requirements back into market strategy, site selection, the M&A pipeline, and the product roadmap, and recruit and develop overlay and sales engineering talent as the company scales.

• 15+ years in product management, product strategy, or offer management, with 8+ years in senior executive roles, including leading multi-function organizations spanning product, pre-sales, and specialist sales teams.
• Deep digital infrastructure domain knowledge — data centers strongly preferred — and fluency in data center economics: power procurement, $/MW build and acquisition costs, lease-up dynamics, and colocation/wholesale pricing.
• Track record productizing complex technical infrastructure into clear commercial offerings customers understand and sales teams can execute.
• Established relationships with hyperscaler and large-scale cloud capacity, site selection, or procurement teams, with a record of closing large wholesale or build-to-suit deals.
• Working knowledge of data center technical fundamentals: power and cooling topologies, rack density trends, interconnection, and compliance frameworks (SOC 2, HIPAA, FedRAMP).
• Executive presence suited to boards, investors, strategic customers, and utility partners; private equity–backed or high-growth company experience preferred.
• Bachelor's degree required (MBA or relevant advanced degree preferred) and willingness to travel extensively across North America.

Saragon is seeking a SOC Manager to lead the 24x7 Security Operations Center, accountable for continuous physical security monitoring, incident response, and notifications across the Saragon data center portfolio. This leader is the primary point of contact for SOC performance and is responsible for staffing, procedures, service levels, quality, and analyst development.

• Lead, mentor, and develop Senior SOC Analysts and SOC Analysts; plan 24x7 staffing, shift rotation, on-call coverage, and training, and drive a professional, service-oriented operating culture.
• Serve as the primary SOC point of contact for Saragon leadership — daily coordination, status updates, and weekly performance reports.
• Own post orders, SOPs, emergency procedures, call trees, notification templates, and escalation matrices.
• Act as escalation point for major incidents; review after-action reports and track corrective actions to closure.
• Track SOC metrics and KPIs — alarm volume, response times, recurring incidents, system impairments, and service levels — and lead quality-control reviews and audits.
• Coordinate with security technology owners and vendors on system health, alarm rationalization, and restoration.
• Oversee the predictive intelligence program and advisories to leadership, and manage the SOC budget, expenses, and vendor invoicing.

• 8+ years in a SOC, GSOC, command center, or mission-critical security operation, including at least 3 years leading a 24x7 operations team.
• Bachelor's degree in security management, emergency management, criminal justice, IT, or a related field; military service and credentials considered in place of a degree.
• Advanced knowledge of video management, access control, intrusion detection, visitor and key management, mass notification, and ticketing platforms.
• Proven record leading major incident response and communicating with executives, responders, and law enforcement.
• Strong background in procedure development, quality assurance, trend analysis, and service-level management.
• ASIS CPP or PSP preferred; FEMA ICS coursework and CEM valued.

Saragon is seeking a Principal Network Engineer to own the networks inside our walls — the data center networks that serve our customers and the information systems network that runs our business. This role sets the internal network architecture and standards for every facility, delivers customer network services, and designs the corporate network connecting headquarters, site offices, and cloud-based business systems. As Saragon builds new sites and integrates acquisitions, this role ensures every network is standardized, resilient, secure, and easy to operate.

• Own the internal network architecture for all facilities — core, aggregation, top-of-rack, out-of-band management, and in-building meet-me room connectivity — with standard site designs, bills of materials, and configuration templates.
• Set and govern IP addressing, routing, VLAN/VXLAN segmentation, and redundancy standards as final technical approver for internal network designs and changes.
• Design and deliver customer network services — cross-connects, IP transit, blended bandwidth, and IP allocations — and serve as senior technical escalation for customer connectivity.
• Design and own the corporate network: headquarters and site office LAN, WAN/SD-WAN, wireless, secure remote access, and connectivity to Microsoft 365, Salesforce, and future business platforms.
• Define monitoring, alerting, capacity, and change management standards; lead root-cause analysis for major incidents and drive portfolio-wide corrective action.
• Integrate acquired facilities' internal networks and customer services onto Saragon standards with minimal customer disruption.
• Define the network automation and infrastructure-as-code strategy, own source-of-truth tooling, and mentor network engineers and operations staff.

• 12+ years in network engineering, including 7+ years in a data center, colocation, or service provider environment and 3+ years as a lead or principal architect.
• Expert-level routing and switching — BGP, OSPF/IS-IS, MPLS, VXLAN/EVPN, and data center fabric design — with a proven record building multi-site data center networks from the ground up.
• Experience designing enterprise LAN, WAN/SD-WAN, wireless, and remote access, including connectivity to SaaS and public cloud platforms.
• Network automation experience (Python, Ansible, or similar) and infrastructure-as-code practices; expert-level certification (CCIE, JNCIE, or equivalent) strongly preferred.
• Executive-level communication and comfort with hands-on execution in an early-stage environment.
• Bachelor's degree in Computer Science, Electrical Engineering, IT, or related field, or equivalent experience; travel up to 25% and participation in a 24x7 on-call rotation.

Saragon is seeking a Principal Network Engineer to own everything that connects our facilities to the outside world — network technology strategy, outside plant fiber, and the carrier and interconnection ecosystem that makes each site valuable to customers. This role sets the carrier and interconnect strategy, evaluates the connectivity of prospective sites and acquisition targets, and leads network security and compliance across the portfolio.

• Own Saragon's network technology strategy and multi-year roadmap, leading technology and vendor selection for interconnection and optical infrastructure.
• Design and own outside plant strategy for each site — diverse building entrances, conduit and pathways, laterals, and metro fiber routes — and oversee dark fiber, lit fiber, and conduit builds through construction.
• Set carrier and interconnection strategy with carrier density goals per market; recruit and onboard carriers, fiber providers, and network partners, and architect meet-me room and cloud on-ramp offerings.
• Lead external network evaluation of prospective sites and acquisition targets — carrier presence, fiber routes, entrance diversity, latency, and cost to connect — as input to investment decisions.
• Own network security architecture: perimeter and edge security, firewalls, DDoS mitigation, segmentation, and secure management access.
• Lead network-related compliance for SOC 1/SOC 2, ISO 27001, PCI DSS, and NIST, including control design, audit evidence, and customer security questionnaires.
• Maintain accurate records of fiber routes, entrance facilities, splice points, and route diversity for every facility.

• 12+ years in network engineering, including 7+ years in a data center, colocation, carrier, or service provider environment and 3+ years as a lead or principal architect.
• Deep outside plant and fiber infrastructure experience — route design, diverse entrances, dark and lit fiber, and construction oversight.
• Proven track record building carrier and interconnection ecosystems, including carrier recruitment, partner agreements, and meet-me room strategy.
• Strong knowledge of BGP, IP transit, peering, optical transport, and cloud direct-connect services, plus network security architecture and compliance frameworks (SOC 2, ISO 27001, PCI DSS, NIST).
• Established carrier, fiber provider, and OSP contractor relationships strongly preferred; CCIE/JNCIE and/or CISSP preferred.
• Bachelor's degree in Computer Science, Electrical Engineering, IT, or related field, or equivalent experience; travel up to 40% to sites, prospective sites, and carrier partners.

The Senior SOC Analyst is the senior operational authority on the Security Operations Center floor during the assigned shift — directing physical security monitoring, incident assessment, dispatch, escalation, and cross-functional coordination for a 24x7 data center critical infrastructure environment. The Senior Analyst maintains a common operating picture, mentors SOC personnel, and leads quality and continuous-improvement activities that strengthen protection of personnel, facilities, and critical assets.

• Serve as the senior decision-making and coordination resource on the SOC floor; prioritize concurrent incidents, alarms, dispatch activity, and service requests, and ensure effective shift handoffs.
• Lead SOC coordination during critical physical security, life-safety, infrastructure, severe weather, and access-control events — establishing the incident record, severity, notifications, and response ownership.
• Coordinate site security, data center operations, facilities, NOC, leadership, vendors, and emergency services as required by protocol, managing event timelines, decision logs, and evidence preservation.
• Provide advanced operational support for video management, access control, intrusion detection, duress, perimeter detection, and visitor management platforms, correlating data to assess cause, scope, and impact.
• Provide senior review of credential exceptions, access anomalies, and incidents involving restricted areas, and coordinate response to forced doors, tailgating, and credential misuse.
• Monitor predictive intelligence feeds — weather, natural disasters, activism, civil unrest — and prepare advisories and briefs for leadership.
• Act as the authoritative SOC voice for operational notifications during the shift, and review incident reports and shift logs for accuracy and procedural compliance.
• Coach and mentor SOC Analysts; maintain post orders, SOPs, emergency procedures, call trees, and escalation matrices.

• 5+ years of progressively responsible experience in a SOC, GSOC, command center, emergency communications center, or comparable mission-critical environment.
• Demonstrated experience leading shifts, coordinating significant incidents, directing dispatch and notifications, and mentoring analysts.
• Advanced working knowledge of video management, access control, intrusion detection, visitor management, mass notification, incident reporting, and ticketing platforms.
• Strong report writing, quality assurance, trend analysis, root cause review, and coaching skills; composed under high-pressure incident coordination.
• Bachelor's degree in security management, criminal justice, emergency management, or a related discipline; equivalent experience, military service, and credentials may substitute.
• ASIS PSP/CPP/APP, FEMA ICS coursework, or CEM/AEM preferred; rotating shift work required.

The SOC Analyst monitors the Saragon data center portfolio around the clock — assessing alarms and video, dispatching response, making notifications, and keeping accurate records under the direction of the Senior SOC Analyst, with a structured path to the senior role. Comprehensive training is provided, including SOC systems familiarization, platform training, incident management, scenario drills, and FEMA ICS 100 and 700.

• Monitor video, access control, intrusion, duress, intercom, and perimeter systems across all sites.
• Assess and acknowledge alarms; dispatch site security and escalate to the Senior SOC Analyst.
• Respond to forced and held-open doors, tailgating, and access anomalies per post orders.
• Make notifications using approved templates, call trees, and escalation matrices.
• Process visitor, credential, and key requests with required verification and documentation.
• Report system faults and degraded coverage; open and track service tickets.
• Maintain shift logs, incident reports, and dispatch records accurately and on time, monitor intelligence feeds, and take part in drills and qualification training.

• About 1 to 3 years in a SOC, command center, emergency dispatch, alarm monitoring, or corporate security role.
• Associate or bachelor's degree preferred; military, law enforcement, or dispatch experience valued.
• Working knowledge of video management and access control systems.
• Clear written and verbal communication and accurate report writing; able to sustain attention on concurrent alarms and stay composed during emergencies.
• Able to work rotating nights, weekends, and holidays, and meet licensing and background requirements.

Saragon is seeking an IT Support Specialist to deliver end-user technology support, administer the company's Microsoft 365 environment, and manage the third-party MSPs and systems integrators that deliver Saragon's IT services. As the company's primary in-house IT resource, this person holds external providers accountable for service quality and ensures employees at headquarters, data center facilities, and remote locations have secure, dependable access to the tools they need.

• Manage day-to-day MSP and systems integrator relationships as Saragon's primary point of accountability — defining and reporting SLAs and KPIs, directing work queues, and driving corrective action.
• Review statements of work, change orders, and invoices; support contract renewals, provider selection, and carrier and hardware vendor relationships.
• Provide Tier 1 and Tier 2 support by ticket, phone, chat, and on-site assistance; manage the service desk queue against established service levels.
• Configure, deploy, and decommission laptops, mobile devices, and peripherals; execute onboarding and offboarding with timely provisioning and revocation of access.
• Administer Microsoft 365 and Entra ID — accounts, groups, licensing, mailboxes — and manage device compliance, application deployment, and patching through Intune.
• Enforce identity and access controls (MFA, conditional access, least privilege) and support Teams, SharePoint, OneDrive, Salesforce, and new business system rollouts.
• Maintain hardware, license, and SaaS inventories; monitor endpoint protection and security alerts; maintain knowledge base articles, runbooks, and provider escalation paths.

• 3+ years in IT support or service desk operations, including at least 1 year administering Microsoft 365.
• 2+ years managing MSPs, systems integrators, or other IT vendors, including SLA governance and escalation management.
• Hands-on experience with Microsoft Entra ID, Intune, and Exchange Online; proficiency supporting Windows, macOS, iOS, and Android.
• Working knowledge of networking fundamentals — TCP/IP, DNS, DHCP, VPN, wireless, and basic switch and firewall troubleshooting.
• Associate's or bachelor's degree in IT, Computer Science, or related field, or equivalent experience; Microsoft or CompTIA certifications, data center experience, Salesforce administration, and PowerShell preferred.
• Willingness to travel up to 15%, participate in an after-hours on-call rotation, and lift equipment up to 50 pounds; valid driver's license required.